A creative & strategic collective
We're a creative and strategic collective helping companies flourish in the next era through thoughtful AI adoption, purposeful design, clear communication, and intentional change.
We help organizations understand what is happening, decide what should change, and put useful changes into practice. Strategy comes before tools — AI is one possible answer, not the answer to everything.
Six connected areas. We connect customer experiences with the people, processes and technology behind them.
We bring strategy, experiences and the way work gets done into the same conversation.
Clarify who you serve, what you offer and how you reach them, so launches and expansions start from a shared plan.
We help teams shape how an offering reaches the people it is for: positioning, audiences, channels, pricing considerations and the handoffs between marketing, sales and service.
Outputs depend on scope.
Decide where to focus. We connect evidence across the business to prioritize the opportunities worth pursuing.
We bring existing data and perspectives together to understand where the organization is today, identify opportunities for growth and retention, and agree on a practical sequence of action.
Outputs depend on scope.
Purposeful design and clear communication that help people understand who you are and why it matters.
We help articulate what an organization stands for and how it communicates, then align messaging, design direction and marketing plans to that foundation.
Outputs depend on scope.
Connect what customers experience with the people, processes and systems behind it.
We map customer journeys alongside the employee work, systems and handoffs that support them, so improvements reach the root of an issue rather than its surface.
Outputs depend on scope.
Shape how work actually gets done: roles, processes, tools and decisions, across any part of the business.
We look at how teams, processes and systems fit together, whether in customer-facing areas or in finance, legal, operations, supply chain and internal services, and help redesign them where it counts.
Outputs depend on scope.
Use AI where it serves the actual need, from a focused proof of concept to people-plus-agent workflows.
Strategy comes first. Where AI fits, we help design and implement workflows in which people and AI agents work together, alongside training and change support so new ways of working are adopted.
Outputs depend on scope.
The challenges behind the change
Data and knowledge sit in different systems and heads, so no one sees the whole picture.
Plenty of ideas, but no shared way to decide what matters most right now.
What customers feel and what employees deal with rarely get looked at together.
Repetitive tasks and workarounds take time away from the work that needs judgment.
Pressure to “do something with AI” without clarity on where it actually helps.
Clarify the question, the scope and what success would look like.
Bring existing data together with views from leaders and the people doing the day-to-day work.
Separate evidence from hypotheses and weigh opportunities by value and effort.
Shape a roadmap that fits your capacity, budget and pace.
Help put changes into practice: process redesign, people-plus-AI workflows, training and change support.
Engagements can focus on one process, a single department, a proof of concept or broader change. Not every project needs a full-company review.
Previous clients
Client quote to come.
Client quote to come.
Four ways to start, from a single session to an ongoing partnership.
Single session
A short look at your situation first shapes the agenda. We design and facilitate the session around the decisions in front of you, then share recommendations.
Best for
Teams that need to align and decide where to focus.
4 to 6 weeks
One defined problem, one clear deliverable. We gather the evidence and perspectives, make a recommendation, and hand over a roadmap you can act on.
Best for
A strategic question that needs an answer soon.
Three phases
We move from understanding the current state, to a prioritized plan, to helping put it into practice — including workflows where people and AI work together. Each phase has its own deliverable.
Best for
Organizations ready for deliberate, broader change.
3 to 6 months
An ongoing strategic partner on a monthly rhythm. We stay close to your business and help you work through decisions as they come up.
Best for
Leadership teams in a sustained period of change.
A small, senior collective. Founder introductions to come.
Founded by Mary and Paige, combining creative and strategic experience.
[Role / title]
[Bio placeholder — background, focus areas and perspective to be provided by Mary.]
[Role / title]
[Bio placeholder — background, focus areas and perspective to be provided by Paige.]
Tell us what you're working on. One process, a department, or something broader. All are welcome.
[hello@syncrostrategies.com]
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